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Q: How to order?
Click on the order button next to the product you want and it will be placed in your shopping cart. You can "continue shopping" or "proceed to checkout" if your order is complete. Remember to click "place order" button to submit your order to us.Q: How long before I receive my order? We only deliver in the United States, within 24-46 hours of receipt. All orders are shipped via the u.s.p.s. (Estimated time of delivery is 7-10 days), unless alternate shipping method is specified. Jewelry orders can take 3-4 weeks to fill before shipping. Please note we cannot ship to a p.o.box; please provide your full street address.Q: How can I return or exchange an item? We accept returns with full refund within 30 days of receipt. Simply send it back and we will credit your account or exchange the item for a new one. Make sure that the return merchandise is in its original minimum inner pack as shipped by Livingbasics.com. We would appreciate a written notation on the packing slip detailing the reason for return. Defective items will be replaced at no additional shipping charge to you. Any other replacement will incur a charge to you. Return the product to: Livingbasics.com, p.o.box- 14, Ridgefield, Connecticut, 06877Q: How much is shipping and handling? All our regular orders are shipped in the United States via u.s.p.s. and will incur 15% shipping and handling charge of the total order amount. There is a minimum shipping and handling charge of $3.75, if the order is under $25.00. For rush 2nd day delivery it will incur 35% shipping and handling charge of the total order amount. There is a minimum shipping and handling charge of $8.75, if the order is under $25.00.Q: Guarantees and Warranties? All our jewelry has a limited guarantee. If not completely satisfied, return merchandise with the guarantee certificate that accompanied the item within three days of delivery for replacement or full refund. Please include $7.50 per item, to cover cost of handling, return postage and insurance. All the watches have a limited one year guarantee. Simply return the watch postage prepaid to Livingbasics.com, p.o.box- 14, Ridgefield, Connecticut 06877, with the guarantee certificate that accompanied the watch. Please include $7.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover broken crystals or worn watchbands. This guarantee does not cover watches that have their own manufacturer's guarantee and service center locations included with each watch.Q: Do you sell or rent the information? We do not rent or sell your information to any outside organization. All information you give us is kept secure.Q: How secure is it to order from your site? We use SSL technology that encrypts all the information transmitted during a shopping transaction, including your personal and credit card information. |
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